Shipping policy
At Áine, we want your experience to be as efficient and effortless as our bags. Here's how our shipping process works:
Shipping within Mexico & the U.S.
- Estimated delivery time: 3 to 7 business days after shipment
- Shipping cost: Free!
Delivery times are estimates and may vary depending on the shipping carrier, destination, weather conditions, peak seasons, or other circumstances outside of Áine’s control.
International Shipping
- Estimated delivery time: 6 to 12 business days after shipment
- Shipping cost: Calculated at checkout based on your location and selected shipping method
International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Any applicable charges are the responsibility of the customer.
Order Confirmation & Tracking
Once your order is ready to ship, you'll receive a confirmation email with your tracking number so you can follow your package in real time.
Important Information
Please make sure to enter your shipping address correctly at checkout.
(If you made a mistake, message us in WhatsApp — +52 (614) 116 5231— within 24 hours of purchase so we can correct it before shipping.)
We are not responsible for delays caused by the shipping carrier or incorrect addresses provided by the customer.
Carrier Delays
Once your order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside of Áine’s control, including carrier delays, weather conditions, operational disruptions, holidays, or periods of high shipping volume.
Áine is not responsible for delays caused by the shipping carrier.
If your tracking information shows an unusual delay or delivery issue, please contact us and we’ll be happy to help you begin an investigation with the carrier.
Carrier investigations, claims, and resolution times are subject to the carrier’s own policies and procedures.
Lost Packages or Delivery Issues
If your tracking information indicates that your package may be lost or if there is an unexpected delivery issue, please contact us as soon as possible.
We’ll help you review the situation and, when applicable, open a claim or investigation with the shipping carrier.
Please note that carrier investigations and claims may require additional processing time before a resolution can be provided.
Packages Damaged in Transit
Every Áine order is carefully inspected and packaged before it leaves us. If the outer shipping box or mailer arrives dented, crushed, torn, or otherwise damaged but the product inside is in good condition, damage to the shipping packaging alone is not considered product damage.
If the product inside has also been damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Clear photos of the product
- Photos of the outer packaging
- A photo of the shipping label
This information allows us to evaluate the situation and, when applicable, file a claim with the shipping carrier.
Questions?
Feel free to reach out to us at helloaine11@gmail.com — we’re happy to help!