Refund policy
We love seeing our bags become part of your everyday life, and we want you to feel happy with your purchase. If for any reason you're not completely satisfied, we offer a 30-day return or exchange policy from the day your order is delivered.
Eligibility for Returns & Exchanges
- You may request a return or exchange within 30 days of receiving your order by sending us an email to helloaine11@gmail.com which needs to include: name, order number, and reason of exchange or return.
Shipping & Refunds
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Once we receive your email and your return request is approved, we’ll provide you with a prepaid shipping label to make the process simple.
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Please note that the cost of the return label will be deducted from your refund once your item is received and inspected.
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Refunds will be issued to your original payment method within 5–7 business days after we receive your return.
Color or Style Changes
Want to switch colors or try a different style? No problem—exchanges are welcome, subject to availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us through WhatsApp (+52 (614) 116 5231) or email (helloaine11@gmail.com) within 48 hours of delivery with photos of the issue. We’ll make it right with a replacement or a refund.