Refund policy

We love seeing our bags become part of your everyday life, and we want you to feel happy with your purchase. If for any reason you're not completely satisfied, we offer a 30-day return or exchange policy from the day your order is delivered.

Eligibility for Returns & Exchanges

  • To be eligible for a return due to a change of mind, your item must be unused and in the same condition in which it was received.

Process to Request a Returns or Exchanges

  • You may request a return or exchange within 30 days of receiving your order by sending us an email to helloaine11@gmail.com which needs to include: name, order number, and reason of exchange or return.
  • Once we receive your email and your return request is approved, we’ll provide you with a prepaid shipping label to make the process simple.
  • Please note that the cost of the return label will be deducted from your refund once your item is received and inspected.
  • Refunds will be issued to your original payment method within 5–7 business days after we receive your return.

 

Exchanges

Want to switch colors or try a different style? No problem—exchanges are welcome, subject to availability. Please contact us first at helloaine11@gmail.com or via WhatsApp at +52 (614) 116 5231.


Damaged or Incorrect Items

Every order is inspected before shipping. If your order arrives damaged or incorrect, please contact us through WhatsApp (+52 (614) 116 5231) or email (helloaine11@gmail.com) within 48 hours of delivery with photos of the issue. We’ll review the situation and determine the appropriate resolution, which may include a repair, replacement, or refund depending on the circumstances. Damage to the outer shipping packaging alone, when the product itself is in good condition, is not considered a damaged or defective product.

What Is Not Considered a Manufacturing Defect

  • Normal wear and tear.
  • Scratches, stains, odors, moisture damage, or damage caused by improper storage or use.
  • Damage caused by overloading the bag beyond reasonable use.
  • Damage caused by washing, chemicals, or cleaning methods that do not follow our care recommendations.
  • Damage caused by sharp objects, liquids, heat, friction, accidents, or misuse.
  • Minor variations in color, texture, stitching, or finish that may naturally occur in handcrafted products and do not affect the product’s functionality.


Questions?

We’re here to help.

Email us at helloaine11@gmail.com or contact us via WhatsApp at +52 (614) 116 5231.